If you experience issues logging in even after confirming your network connection is good, or your app keeps crashing after launching it.

We have steps to follow on how you can troubleshoot those issues:

For Android Users:

  • Click on “Settings”

  • Tap on App and select “Eyowo”

  • Click on “Storage”

  • Tap on “Clear cache”

For iOS users:

  • Click on “Settings” and select “General”

  • Choose “iPhone Storage” and click on the Eyowo App

  • Select “Offload App” and Re-install.

To clear cache on Web browser(s), click on this link

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