Agents can be added into groups, this feature lets you manage agent projects more efficiently. Agents can be grouped by following these easy steps:

  1. Click on ‘Settings’ at the bottom left corner of your screen

  2. Click on ‘Agents

  3. Click on ‘Agent groups

  4. Click on ‘Add New Agent Group

  5. Enter an Agent Group name

  6. Search or select the agents you wish to add to the group

  7. Click on ‘Create Group

If you need additional help, please contact us using the live chat feature in the app or send us an email via and we would be happy to help 😊

Related articles:

Invite team members to a workspace

Remove agents from a workspace

Did this answer your question?