Agents can be added into groups, this feature lets you manage agent projects more efficiently. Agents can be grouped by following these easy steps:
Click on ‘Settings’ at the bottom left corner of your screen
Click on ‘Agents’
Click on ‘Agent groups’
Click on ‘Add New Agent Group’
Enter an Agent Group name
Search or select the agents you wish to add to the group
Click on ‘Create Group’
If you need additional help, please contact us using the live chat feature in the app or send us an email via xperts@softcom.xyz and we would be happy to help 😊
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